T & C s

Terms of Business for Services Effective 1st January 2020

1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Tails And Trails Dog Walking And Pet Sitting Services and agrees to indemnify Tails And Trails Dog Walking And Pet Sitting Services in full against any liability arising from such harm or damage to third parties.

2. The Client agrees that, in admitting their dog, Tails And Trails has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.

3. All dogs will be subject to an initial assessment by Tails And Trails staff prior to using Tails And Trails Dog Walking And Pet Sitting Services. Tails And Trails Dog Walking And Pet Sitting Services reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

4. The Client agrees to notify Tails And Trails Dog Walking And Pet Sitting Services immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

5. Tails And Trails Dog Walking And Pet Sitting Services offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

6. Tails And Trails Dog Walking And Pet Sitting Services will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Tails And Trails staff.

7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Tails And Trails Dog Walking And Pet Sitting Services, together with any associated costs e.g. call-out charges. The Client authorises the staff of Tails And Trails Dog Walking And Pet Sitting Services to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Tails And Trails Dog Walking And Pet Sitting Services may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

8. Tails And Trails Dog Walking And Pet Sitting Services reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella) and microchipping, or the vaccinations are found to be expired or otherwise incomplete.

9. Bitches may not attend Tails And Trails Dog Walking And Pet Sitting Services while in season or pregnant. Tails And Trails Dog Walking And Pet Sitting Services reserves the right to refuse admission if these criteria are not met.

10. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Tails And Trails Dog Walking And Pet Sitting Services responsible if their dog contracts Kennel Cough while attending.

11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Tails And Trails Dog Walking And Pet Sitting Services immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Tails And Trails Dog Walking And Pet Sitting Services reserves the right to refuse admission until satisfied that the condition is resolved.

12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Tails And Trails Dog Walking And Pet Sitting Services without prior approval. All such media remain the property of Tails And Trails Dog Walking And Pet Sitting Services.

13. The Client agrees that Tails And Trails Dog Walking And Pet Sitting Services is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

14. The Client agrees to ensure their dog has not eaten in the hour before pick up by Tails And Trails Dog Walking And Pet Sitting Services to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).

15. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

16. The Client agrees that, by signing the key holder waiver form this will indemnify Tails And Trails Dog Walking And Pet Sitting Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.

17. Any cancellations made 12+ hours before the appointment will not be charged. If a cancellation is made with less than 12 hours until the commencement of the appointment in question, the Client may still be charged at 50% of the service rate.

18. No variation of these Terms and Conditions will have effect unless confirmed by Tails And Trails Dog Walking And Pet Sitting Services in writing.

19. The Client understands that ID tags are required by law to have attached to your dog (via collar or harness) when outside the home. Tails And Trails policy = No ID tag. No walk. - Should this be an issue when a Tails And Trails team member arrives for the appointment and the dog cannot be walked because of no ID tag, the Client will still be charged for the walk.

20. All invoice's for monthly paying Clients must be paid by the due date on the invoice. If payment is not received, a 10% late fee will apply every 7 days that the amount is overdue. If there is no contact from the Client in this time, Tails And Trails hold the right to inform the courts to recover the monies owed. In this instance, the total payable may increase again due to the Client being liable for court fees.

© 2020 by Tails And Trails Preston. Proudly created with Wix.com